Anyone else have an issue with Marvel Comics?
Submitted by stardreamer0228 on June 11, 2007 - 21:32
Now, I'm not usually one to say bad things about a company, but sometimes something happens that just chaps me off. How about you? Let me tell you about this unbelievable event.
I subscribed for a Marvel comic back in March for my son. It's been 10 weeks - I waiting, making sure to give plenty of time because I understand that things happen. So I write and ask. Just short of a week later, I get a response saying that our March order has been processed today (yes, that's June 11th) and it will be another 6-8 weeks before we get our first issue! You've got to be joking! There wasn't even an excuse or apology. Please tell me how I'm to explain this to my 11 year old who runs to the mailbox every day as soon as we get home to see if his comic has arrived. Not real good service to their target audience!!!!!!!!!! In fact, it's a supreme let-down. Spidey missed the catch on this one.
Now, I have a goal - to blog on Marvel's site every day until I receive my comic. Really sad because all they would've had to have said was, "whoops, it got missed and we're sorry" and I wouldn't be so irratated. A little customer service goes a long way, but it seems like companies are forgetting that in today's world.